Refund policy

Cedar & Kite accepts return requests made within 30 days of delivery.

To qualify, an item must be unused, in the condition received, and in its original packaging. You will need your order number or other proof of purchase.

Start a return by emailing support@cedarandkite.com. If your return is approved, we will send the return address and packing instructions. Do not send an item back without approval, because return locations vary by product.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect. Original shipping charges are not refundable.

Damaged, defective, or incorrect items
Contact us as soon as possible with your order number and clear photos of the item and packaging. We will review the issue and arrange a replacement or refund when appropriate.

Non-returnable items
Personalized, custom-made, perishable, hygiene-sensitive, and final-sale items cannot be returned unless they arrive damaged, defective, or incorrect. Gift cards are not returnable.

Refunds
We will notify you after the returned item is received and inspected. Approved refunds are issued to the original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Order changes and cancellations
Contact us promptly if you need to change or cancel an order. We cannot guarantee changes after an order has entered processing or fulfillment.

Questions
Email support@cedarandkite.com and include your order number.